1. Introduction

This Privacy Policy outlines the practices and policies of Grayboe (“we,” “us,” or “our”) regarding the collection, use, and protection of personal information provided by users (“you” or “users”) of our website grayboe.com. Grayboe

2. Collection of Personal Information

We collect personal information from users when: Grayboe

• You voluntarily provide it to us when using our website or services.

• You submit your phone number to receive messages via 10DLC.

3. Use of Personal Information

We use the personal information you provide for the following purposes: Grayboe

• To provide the requested services.

• To send you messages via 10DLC as per your request.

• To comply with legal obligations.

• To improve our services and user experience.

4. Privacy and 10DLC

As a 10DLC service provider, we adhere to the following principles: Grayboe

• Privacy policies and terms and conditions are displayed next to the phone number entry fields.

• Privacy policies explicitly state that end user information is protected and not shared or sold to third parties for marketing, lead generation, or analytics purposes.

• The opt-in and opt-out procedures for 10DLC traffic are clearly outlined in both the call-to-action (CTA) and the Terms and Conditions. Opt-in and opt-out occur via the 10DLC number, and short code opt-out routes are not used.

5. Opting Out

You can opt out of receiving messages by texting STOP to the 10DLC number associated with our service. If you need assistance or have questions, text HELP for help. Grayboe

6. Disclosure of Personal Information

We do not share or sell end-user information to third parties or affiliates for any marketing, lead generation, or analytics purposes. Grayboe

7. Security

We take reasonable measures to protect your personal information from unauthorized access or disclosure. Grayboe

8. Cookies and Tracking Technologies

At Grayboe we use cookies and similar tracking technologies on our website grayboe.com to enhance your browsing experience and provide you with relevant information. Cookies are small text files that are placed on your device when you visit our site. These cookies serve various purposes, such as remembering your preferences, analyzing website traffic, and enabling us to offer you personalized content and advertisements. Grayboe

We use both essential cookies (necessary for basic functionality) and analytical cookies (to help us understand website usage and improve performance). Essential cookies enable you to navigate our website and access features securely, while analytical cookies allow us to understand which pages are most popular, which products or services you are interested in, and how you interact with our content. Grayboe

By using our website, you consent to the placement of cookies on your device. You can manage cookie preferences through your browser settings, including blocking or deleting cookies. Please note that disabling certain cookies may impact your ability to fully utilize our website’s features. Grayboe

We periodically review and update our cookies policy to ensure it reflects our current practices and complies with relevant laws and regulations. Any updates will be posted on this page. If you have questions, contact us at sales@grayboe.com. Grayboe

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Grayboe

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on our website with the effective date. Grayboe

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at sales@grayboe.com. Grayboe

SECTION 2 — GRAYBOE APPLICATIONS PRIVACY POLICY

(Firebase Phone Authentication + Text/Image Submissions + Machine Learning Training)

This section applies to Grayboe applications, tools, and services (the “App Services”) that may allow users to authenticate using Firebase Authentication and submit text and images.

1. What We Collect

A. Traditional PII

We do not request or collect traditional personally identifiable information (PII) such as:

• name

• email address

• home address

• payment card information

B. Phone Number for Authentication (Firebase)

If you create an account for App Services, we use Firebase Authentication to verify users via phone number.

• The phone number is used for authentication, account access, and account recovery.

• Firebase may collect device identifiers, IP address, and service-related security data in connection with authentication and fraud prevention.

C. User Content (Text and Images)

If you are logged in to App Services and submit content, we may collect and store:

• text you submit

• images you upload

• metadata necessary to provide the App Services (such as timestamps or content IDs)

D. Usage and Technical Data

We may collect technical and usage data to operate, maintain, and secure App Services, including device/browser type, IP address in logs, timestamps, and error/performance metrics.

2. When We Store Data

We do not store user-submitted content unless you log into an account.

• If you use App Services without logging in, we generally do not persist submitted content beyond what is needed to provide functionality, maintain security, and support performance.

• If you log in, we may store submitted content and associate it with your account.

3. How We Use Information

We use collected information to:

• provide, operate, and maintain App Services

• authenticate users and secure accounts

• prevent fraud, abuse, and unauthorized access

• improve reliability and performance

• comply with legal obligations

• train and improve machine learning models (see below)

4. Machine Learning and Model Training (No Opt-Out)

Grayboe uses submitted User Content (including text and images) to train, test, develop, and improve machine learning models.

This may include:

• analyzing content to identify patterns and improve output quality

• building new features derived from aggregated model learnings

• evaluating performance and reliability

By using App Services, you acknowledge and agree that submitted content may be used for these purposes. Grayboe does not sell your User Content as a standalone dataset.

5. Do Not Submit Sensitive Information

Do not submit sensitive or regulated personal information through App Services, including:

• Social Security numbers or government IDs

• financial account or payment card information

• medical or health information

• any other highly sensitive, regulated, or confidential personal data

6. How We Share Information

We do not sell personal information.

We may share limited information only:

• with service providers (such as Firebase) to operate App Services

• if required by law or legal process

• to protect the safety, security, and integrity of Grayboe, our users, and our systems

7. Data Retention

We retain stored content and account data only as long as necessary to:

• provide App Services

• maintain security and compliance

• resolve disputes

• enforce agreements

8. Account Deletion

To request deletion of your App Services account and associated stored content, email [Insert Support Email] with the subject line:

“Delete My Account”

We may require verification to confirm you own the account before deleting it.

9. Security

We implement reasonable safeguards designed to protect information, but no system is perfectly secure and we cannot guarantee absolute security.

10. Children’s Privacy

App Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

11. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page and reflected by the “Last Updated” date.

12. Contact (App Services Privacy)

For questions, privacy concerns, or deletion requests related to App Services, contact:
Grayboe, LLC
Email: [Insert Support Email]